Privacy Policy

01 Introduction and scope

TechHybr AI Academy is an our paid online academy that teaches artificial intelligence and related skills through courses, live sessions, projects, and community features. This Privacy Policy applies to our website, learner accounts, courses, mobile or web apps, and any service that links to this policy.

We handle personal data in line with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 along with its Rules. By creating an account, enrolling, or using our services, you confirm that you have read this policy.

02 Information we collect

• Account details: name, email address, phone number, password (stored in protected form), and profile information.
• Enrollment and payment details: courses purchased, plan, invoice details, billing name and address, and payment status. See section 6.
• Learning data: progress, lessons completed, quiz and assignment results, attendance in live classes, certificates, and feedback.
• Content you submit: projects, code, assignments, prompts entered in our AI practice tools, community posts, and comments.
• Communication data: messages to support, survey answers, and emails we exchange with you.
• Technical data: IP address, device and browser type, operating system, pages visited, time spent, and error logs.
• Optional details: education, work background, goals, and a profile photo, if you choose to share them.

We do not ask for sensitive information such as government ID numbers unless it is required for a specific purpose, for example a verified certificate, and we will tell you at that time.

03 How we collect your information

• Directly from you, when you sign up, enroll, fill forms, submit work, or contact us.
• Automatically, through cookies, logs, and similar tools when you use our website and platform.
• From third parties, such as a payment gateway confirming a payment, or a sign in provider if you choose to log in with it.

04 How we use your information

• To create and manage your account and give you access to the courses you purchased.
• To deliver lessons, live classes, assessments, certificates, and mentor support.
• To process payments, send invoices, and handle refunds and billing questions.
• To track your progress and personalize recommendations for what to learn next.
• To communicate with you about your account, classes, updates, and important notices.
• To send news, offers, and new course information, only where you have agreed, and you can opt out at any time.
• To improve our courses, website, and services through analysis and feedback.
• To keep the platform secure, prevent fraud and misuse, and enforce our terms.
• To meet legal, tax, and regulatory requirements.

05 Consent and legal basis

We process your personal data when you have given us consent, when it is necessary to provide the service you purchased, when the law requires it, or for other lawful purposes permitted by applicable law. We ask for consent in clear and simple words and explain the purpose.

06 Payments and billing data

Our courses are paid. Payments are processed by trusted third party payment gateways. Your card, UPI, or bank details are entered on the gateway’s secure page and are handled under its own security standards.

• We do not store your full card number, CVV, or UPI PIN on our servers.
• We receive only limited information, such as payment status, transaction ID, amount, and date.
• Billing records are kept as required for accounting, tax, and legal purposes.

07 AI tools, learning data, and your content

Our academy may include AI powered features such as practice tools, code helpers, quizzes, and recommendations. When you use them:

• Your prompts, inputs, and outputs may be processed by our systems and by third party AI service providers that run these features for us.
• We use this information to operate the feature, give you feedback, improve our teaching, and keep the service safe.
• You own your projects and submissions. We may display them only where you chose to share them, for example in a community or showcase, or with your permission.
• Please do not enter passwords, financial details, health information, or other sensitive personal data into AI tools.

08 Cookies and similar technologies

We use cookies and similar tools to keep you signed in, remember your settings, understand how our website is used, and improve performance.

• Essential cookies: needed for login, security, and basic functions.
• Preference cookies: remember your choices, such as language or theme.
• Analytics cookies: help us see which pages and lessons are useful.
• Marketing cookies: used only if you agree, to measure and show relevant promotions.

You can manage or delete cookies in your browser settings. Blocking essential cookies may stop parts of the platform from working.

09 Sharing and disclosure

We do not sell your personal data. We share it only in these situations:

• Service providers: companies that help us run the academy, such as payment gateways, cloud hosting, video and live class tools, email and messaging services, analytics, customer support, and AI providers. They may use your data only to provide services to us and must protect it.
• Instructors and mentors: to support your learning and review your work.
• Legal reasons: when required by law, court order, or a government authority, or to protect rights, safety, and security.
• Business changes: if we merge, restructure, or transfer our business, your data may be transferred, and we will make sure it stays protected.
• With your consent: for any other purpose that you approve.

10 Data security

Keeping your data safe is a priority. We use reasonable technical and organizational measures to protect it, including:

• Encryption of data in transit using HTTPS, and protection of stored data where appropriate.
• Passwords stored in protected, hashed form and never kept as plain text.
• Access to personal data limited to people who need it for their work, with confidentiality duties.
• Secure hosting, regular backups, and monitoring for unusual activity.
• Regular reviews and updates of our systems and software.
• Careful selection of vendors who maintain proper security.

11 Data retention and deletion

• We keep your data for as long as your account is active and as needed to provide our services.
• After you close your account or ask for deletion, we delete or anonymize your personal data unless we must keep some of it for legal, tax, accounting, fraud prevention, or dispute reasons.
• Billing and invoice records are kept for the period required by law.
• Inactive accounts may be deleted after a reasonable time, and we will notify you before doing so where required.

12 Your rights and choices

Under applicable law, you can:

• Access: ask for a summary of the personal data we process and how we use it.
• Correction: ask us to correct or update inaccurate or incomplete data.
• Erasure: ask us to delete your data when it is no longer needed for its purpose, subject to legal requirements.
• Withdraw consent: stop us from processing data that is based on your consent.
• Grievance redressal: raise a complaint with us about how your data is handled.
• Nominate: name another person to exercise your rights in case of your death or incapacity.
• Marketing choices: unsubscribe from promotional messages using the link in the message or by contacting us.

To use these rights, contact us using the details in section 15. We may need to verify your identity first.

13 Children and minors

Our courses are intended for learners who are 18 years or older. If a learner is under 18, we need verifiable consent from a parent or legal guardian before collecting or using their personal data. We do not knowingly collect data from minors without that consent, and we do not track or show targeted advertising to children.

If you believe a minor has given us data without proper consent, please contact us and we will take steps to delete it.

14 Third party links and international transfers

• Our website and courses may link to other websites, tools, or resources. We are not responsible for their privacy practices, so please read their policies.
• Some of our service providers, such as cloud, email, or AI providers, may store or process data on servers outside India. Where this happens, we take steps to keep your data protected, in line with applicable law.
• If you use our services from outside India, you may also have rights under your local laws, and you can contact us to use them.

15 Changes, contact, and grievance officer

Changes to this policy. We may update this policy from time to time. When we make important changes, we will post the new version here, update the date at the top, and notify you by email or on our platform where appropriate. Please review this page regularly.

Contact and grievance redressal. If you have questions, requests, or complaints about your personal data, please contact us. We will acknowledge your request and aim to resolve any grievance within a reasonable time, and no later than the period set by applicable law.